How Our MVA Intake System Works
Step 1: Lead Contact
We instantly reach out via:
- Live HUMAN agents instantly calling prequalified leads
- TCPA-compliant, AI guided SMS/text prequalifying to drive inbound calls
- AI voice prequalifies all inbound calls 24/7, freeing up live agents to deepen outbound call reach
Step 2: AI Assisted Logic
Our live agents begin the MVA questionnaire. Real humans, only conversational talking. No data entry.
- AI listens
- AI interprets
- AI qualifies
Custom AI generated rejection feedback ensures unqualified leads don’t waste talk time.
Step 3: Retainer Workflow
If qualified:
- Live HUMAN agent completes intake questionnaire conversationally - No typing which reduces intake time by 30-40%
- AI captures all data, analyzes it, and then generates the intake sheet and populates all data into respective fields reducing human error and fraud
- Retainer sent for signing via SMS/email
- E-signature captured
Step 4: Quality Control
- AI + Human QC layer for complete review prior to delivery
- Call summaries & transcripts available for all clients
- Complete transparency of all lead actions and reporting
- Escalations to live agents when needed for correction
- Optional claimant recontact services with live transfers to firm when needed (additional cost)